Can I personalize the gift?

Yes. You may add a name on the box and include a custom message card. For bulk orders, we also offer logo and branding options.

Do you accept bulk orders?

Yes. We accept bulk and custom orders for events, corporate gifting, and celebrations. Minimum quantities may apply for customized items.

Can I request specific items or custom designs?

Yes. For larger orders, we can tailor the contents or design to match your theme, brand, or event requirements.

Will pricing be included inside the box?

No. We do not include invoices or pricing details inside gift packages sent directly to recipients.

How long does preparation take?

Ready Gift Boxes and Build Your Own Box orders are prepared within 3–5 business days.

Bulk and customized orders require approximately 2–4 weeks, depending on quantity and item availability. Final timelines will be confirmed before production begins.

Do you offer rush orders?

Rush orders may be accommodated depending on availability. Please contact us before placing your order.

How long does delivery take?

Delivery time depends on your location within the Philippines.

• Metro Manila: 1–3 business days
• Provincial areas: 3–7 business days

Tracking details will be provided once your order has been dispatched.

Do you deliver nationwide?

Yes. We ship across the Philippines.

Can you ship to multiple addresses?

Yes. For bulk orders, we can deliver to multiple recipients nationwide. A complete recipient list will be required prior to dispatch.

Do you offer company branding?

Yes. We offer branding options such as logo stickers, customized inserts, and personalized message cards for bulk orders.

Can I request a sample before placing a large order?

Yes. We can arrange a paid sample prior to confirming bulk production.

What payment methods do you accept?

For personal orders, customers may select from Maya, GCash, Bank Transfer, or PayPal at checkout.

For bulk and customized orders, payment instructions will be provided upon quotation approval. Corporate transactions are typically processed via bank transfer.

Production for bulk orders will begin once a 50% down payment has been received. The remaining balance must be settled prior to dispatch.

Do you accept returns or exchanges?

Due to the personalized and made-to-order nature of our products, we do not accept returns or exchanges for change of mind.

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package. We will review the concern and arrange a replacement if necessary.

For complete details, please refer to our Return & Refund Policy: https://printerest.shop/policies/refund-policy.

What if an item becomes unavailable?

In rare cases where an item becomes unavailable, we reserve the right to replace it with a similar item of equal or higher value while maintaining the overall design and presentation.

For bulk orders, substitutions will be discussed and approved prior to production.