FAQs
What products do you offer?
We offer a wide range of personalized products and gift bundles, including:
- Custom Gift Boxes: Choose your own items, personalize them, and create the perfect box.
- Premade Gift Boxes: Ready-made boxes curated for different occasions like birthdays, weddings, and holidays.
- Event Souvenirs: Personalized souvenirs for birthdays, weddings, christenings, and other special events.
Feel free to contact us for more information or to discuss your specific needs.
How do I order a custom gift box?
To place a custom order, start by selecting our Custom Gift Box option. You’ll be guided through three simple steps: Choose your box, pick at least 3 personalized items, and customize a card with your own message. Afterward, you can add any special instructions and choose your delivery date. If you have specific ideas or need assistance, contact us via:
Facebook: https://www.facebook.com/iloveprinterest
Instagram: https://www.instagram.com/iloveprinterest/
Email: hello@printerest.shop
Viber: 0917-685-9563
How do I order a premade gift box?
Ordering a Premade Gift Box is easy! Browse our curated selection of premade boxes, choose the one that best suits your occasion, and add it to your cart. Our premade boxes are thoughtfully curated for birthdays, holidays, weddings, and more, making gifting simple and stress-free.
How do I order event souvenirs?
Ordering event souvenirs is simple! Browse our selection of personalized keepsakes, customize your items, and add them to your cart.
What are your operation hours?
We're here to help you during our regular operating hours. You can reach us from 8:00 AM to 5:00 PM, Mondays thru Fridays.
Don't worry if you message us outside these hours – we'll get back to you first thing on the next business day!
What are your turnaround times?
For both custom gift boxes and premade gift boxes, the total turnaround time is approximately 6-10 business days. This includes 3-5 business days for processing your order, followed by an additional 3-5 business days for shipping. Delivery times are 3 days within Metro Manila and 5-7 days for provincial addresses (excluding holidays and natural circumstances beyond our control).
For souvenir orders, turnaround time may vary depending on the quantity of the order. Please contact us for an estimated timeline based on your specific needs.
Do you offer rush or expedited orders?
Yes, we understand that sometimes you need your gifts quickly! We offer rush or expedited services for custom gift boxes, premade gift boxes, and event souvenirs to meet tight deadlines. A 20% additional fee applies for expedited orders. Please contact us to confirm availability and turnaround times.
What file formats do you accept?
We accept JPG and PNG file formats for customizing your gift boxes. For the best results, please ensure your files are in high resolution and set up to the correct print specifications. If you need assistance with your file format, don’t worry—our team is here to help optimize it for the best outcome.
What are your payment options?
We offer multiple payment options to make checkout quick and easy! You can choose to pay using PayMaya, GCash, Bank Transfer, or PayPal. Simply select your preferred payment method during the checkout process, and you’ll be guided through the necessary steps.
Do you accept cash on delivery (COD)?
We're sorry, but currently, we don't offer cash on delivery (COD) as a payment option. To ensure a smooth production process and timely delivery of your order, we kindly request upfront payment. Don't worry, we've got you covered with multiple secure payment channels!
Can I pay a partial amount as a deposit for my order?
We offer partial payment options exclusively for bulk orders. If you’re placing a bulk order, we’ll work with you to determine a suitable deposit amount and payment terms. For all other orders, full payment is required at checkout. If you have any questions, feel free to reach out, and we’ll guide you through the process.
Do you offer delivery services?
Yes! We offer delivery services to ensure your orders reach you safely and conveniently. We do not offer pick-up options at this time. Delivery options and associated costs may vary based on your location and the size of your order. Simply provide your delivery address during checkout, and we’ll handle the rest!
Are there any additional charges or fees for payments?
We don’t charge extra fees for payments through our accepted channels. However, please check with your bank or payment provider for any potential transaction fees, which are the payer’s responsibility.
Can I request an official receipt or invoice for my payment?
Yes, we provide official receipts or invoices. Please provide your Company Name, Address, and Registration Number, and we’ll issue the necessary documents. All information is kept confidential and used only for invoicing purposes.
Can I make changes to my order after payment?
We understand that sometimes adjustments are needed. If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request, though changes may be limited depending on the production stage.
Do you ship on weekends and holidays?
We ship orders on regular business days only. If your order is placed on a weekend or holiday, it will be processed and shipped on the next available business day. If you have special delivery requests, feel free to contact us, and we’ll do our best to accommodate them.
Can I track the status of my order?
Yes! Once your order is shipped, you will receive an email with a tracking number. You can use this number or track your order directly on our website at Order Tracking to follow your order’s journey to you.
Can I return or exchange a personalized item?
Since personalized items are made specifically for you, we unfortunately cannot accept returns or exchanges. However, if the item arrives defective or the customization does not match your submitted order, we’ll gladly correct the issue.
Do you offer discounts for bulk orders?
Yes, we offer special discounts for bulk orders, typically for orders of 50 items or more. Contact us for more information, and we’ll provide a custom quote based on your quantity and product selection.
What is your return and exchange policy?
Please refer to our Return & Exchange Policy for detailed instructions and eligibility criteria. This policy provides all necessary information about qualifying for returns or exchanges, applicable timeframes, and exclusions.