FAQs
How do I place a custom order?
To place a custom order, simply choose the product you'd like to personalize from our collection, select your customization options such as text, font, and colors, then add the item to your cart. If you have specific requests or ideas, please contact us on the following:
- Facebook: Printerest
- Instagram: iloveprinterest
- Email: hello@printerest.shop
- Viber: 09178908471
What products do you offer?
We've got a wide range of awesome products and bundles available. Whether you're looking for custom promotional items or personal gifts, we have a solution to suit your requirements. Please feel free to reach out for more information or to discuss your specific project needs.
What are your operation hours?
We're here to help you during our regular operating hours. You can reach us from 8:00 AM to 5:00 PM, Mondays thru Fridays. If you have any questions, want to place an order, or simply need some friendly assistance, feel free to reach out during these hours. Don't worry if you message us outside these hours – we'll get back to you first thing on the next business day!
What are your turnaround times?
Our typical turnaround times include a processing period of 3-5 business days to ensure your personalized items are crafted with care. Once your order is ready, shipping takes approximately 3-5 business days to reach your doorstep. Please note that these times may vary depending on the complexity of your order, current work volume, and your location.
Do you offer rush or expedited printing?
Yes, we understand that sometimes you may have urgent printing requirements. We offer rush or expedited printing services to accommodate tight deadlines. We charge a 20% additional fee for expedited services.
What file formats do you accept for printing?
We're pretty flexible when it comes to file formats! We accept a wide range of them, including PDF, JPG, PNG, and AI. To ensure the best results, we recommend submitting your files in high resolution and double-checking that they're set up to the correct print specifications. If you're unsure about your file format, don't worry! Our team is here to help you optimize it for printing.
What are your payment options?
We've got multiple payment channels to make things super convenient for you! You can choose to pay through PayMaya, GCash, bank transfer, or PayPal. Let us know your preferred method, and we will provide you with all the necessary instructions and options once your order is confirmed. We're all about making payment a breeze!
Do you accept cash on delivery (COD)?
We're sorry, but currently, we don't offer cash on delivery (COD) as a payment option. To ensure a smooth production process and timely delivery of your order, we kindly request upfront payment. Don't worry, we've got you covered with multiple secure payment channels! You can choose from PayMaya, GCash, bank transfer, or PayPal to conveniently settle your payment.
Can I pay a partial amount as a deposit for my order?
We totally understand some orders may require a deposit. We're here to make things flexible for you. Just let us know your order specifics, and we'll discuss the deposit amount and payment terms that work best for you. We will guide you through the details and make sure you're comfortable with the process.
Do you offer delivery services?
Absolutely! We want to make sure your prints reach you safely and conveniently. That's why we offer delivery services. Our team will handle the shipping, so you can sit back and relax. The delivery options and associated costs may vary based on your location and the size of your order. Just let us know your delivery address during the order process, and we'll take care of the rest!
Are there any additional charges or fees for payments?
We believe in transparency, and we want to keep things straight-forward for you. Generally, there are no additional charges or fees for payments made through our accepted payment channels. However, we do recommend checking with your respective bank or payment provider to confirm if they impose any transaction fees. Any such fees would be separate from our charges and will be the responsibility of the payer.
Can I request an official receipt or invoice for my payment?
Absolutely! We provide official receipts or invoices for all payments made to our company. To ensure accurate and compliant documentation, we request the following information from customers :
- Full Name/Company Name
- Billing Address
- Company Registration Number
Rest assured that all the information provided will be treated with the utmost confidentiality and used solely for the purpose of generating the official receipt or invoice for your payment.
Can I make changes to my order after payment?
We understand that sometimes things may need a little adjustment. No worries! Just reach out to us as soon as possible, and we'll do our best to accommodate your request. While changes may be subject to certain limitations depending on the stage of production, we'll work closely with you to find a solution. Your satisfaction is our top priority!
Do you ship on weekends and holidays?
Our shipping operations are active on regular business days. Rest assured, we'll process and ship your order promptly on the next available business day. If you have any specific delivery requirements or need further assistance, please let us know, and we'll do our best to accommodate your needs.
Can I track the status of my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number on our courier partner's website to track your order's journey to you.
Can I return or exchange a personalized item?
Due to the custom nature of personalized items, we cannot accept returns or exchanges unless the product is defective or the customization is incorrect from the submitted order.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us for more information and a custom quote will be prepared for you based on the quantity and product selection.